Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)
Title Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos Job ID #JOL-SLE-TX-032026
- *Location**
Austin, TX
- *Company**
Jolly Technologies Inc.
- *Summary**
Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms. We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX. This is a Remote Work-from-Home full-time position.
- *Responsibilities
- Give product demos for sales, product training, and initial setup
- Handle inbound technical support calls and emails
- Answer product-related technical questions
- Fill out RFI / RFP when needed
- File tickets as you discover issues with the products
- Communicate effectively with customers via email, phone, and video calls
- *Requirements
- Exceptional presentation skills
- Understand customer needs and present solutions that best solve their problems
- Customer-driven with an adaptable and versatile approach to troubleshooting
- History of consistently meeting (and often exceeding) goals and expectations
- 4+ years of experience in supporting SaaS products
- Excellent communication and video presentation (Zoom) skills
- Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
- Strong references from previous managers/supervisors
- *Job Benefits
- Retirement fund contribution
- Paid vacation
- *Compensation
$60,000 - $150,000 per year (commensurate with experience)
- *Application Process**
• Reply with your resume including education details in PDF or Word format to [email protected] with the subject “JOL-SLE-TX-032026”
- Include your desired salary
- Include 3-5 bulleted points listing your top strengths and measurable achievements (please be concise)
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