Travel Consultant – VIP
Job Description:
- Advise and arrange travel for corporate business customers (both individuals and groups) in the US
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of one of our Global Distribution System's (GDS)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements:
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
- Excellent professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits:
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
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