Contact Center Inbound Sales Agent
Job Description:
- Assist future customers through the process of selecting the right system, products and services best suited for their lifestyle needs.
- Identify key insights to customers needs and provide recommendations to help secure their home, family, pets, etc.
- Follow SimpliSafe’s sales methodology to ensure the highest level of respect, trust, and loyalty with our future customers.
- Perform customer follow-up activities including quotes, information requests, etc.
- Properly collect and input customer information for proper customer identification.
- Make recommendations of special promotions and affiliated partner’s products and services.
Requirements:
- Proven success in an inbound / outbound phone-based sales environment
- Enhanced listening skills to help identify the best solution for the customer
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals.
- Clear and effective communication skills, both written and verbal.
- Ability to work at times either independently and / or in a team setting.
- Ability to prioritize in a fast-paced environment, excellent time management skills.
- Positive, can-do attitude and eager for continuous improvement by demonstrating a learning mindset and being open to coaching and feedback.
- Strong commitment to customer happiness and satisfaction.
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