Bilingual CSR Representative (Fluent Spanish/English)
We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues. If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit. What You’ll Do Customer Service (Top Priority)
- Deliver outstanding, professional service on every call and chat
- Greet customers warmly, verify their identity, and actively listen
- Show empathy and patience with frustrated or upset customers
- Explain solutions clearly in both Spanish and English
- Set clear expectations and confirm the customer’s issue is resolved
Technical Support
- Troubleshoot internet connectivity, Wi-Fi, and device issues
- Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools
- Document all interactions accurately and follow internal procedures/SLAs
- Escalate complex issues to senior technicians when needed
What You Bring
- FLUENT Spanish and English—able to explain complex information clearly in both languages
- Strong typing skills (50+ WPM) and comfort working quickly on a computer
- Ability to multitask—navigate and update multiple systems/applications while engaging with customers
- 1+ year of customer service experience (call center experience strongly preferred)
- Strong customer service skills—patient, empathetic, calm, and professional
- Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
- Reliable wired internet connection and a quiet, distraction-free workspace
- Updated desktop or laptop computer
- Required location must be within 50 miles of Ocala, FL
Pay
- $17-18/hour depending on experience
- Overtime pay available
- Paid training
- Fully remote once trained (must still be within the local radius)
- Professional development and potential for full-time conversion based on performance
Schedule This is a 24/7 operation, including weekends. Shift 1:
- Saturday – Wednesday, 2:00 PM – 11:00 PM
Shift 2:
- Friday – Sunday + 2 weekdays
- 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM
Two 15-minute breaks and one 30-minute break per shift
- Flexibility to cover other shifts when needed is a plus
If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you. Apply now to join a customer-focused, remote-friendly team! Remote About the Company: AV Staffing Solutions Apply tot his job Apply To this Job