Business Analyst with Technical Writer - Fully REMOTE & Occassional onsite - Must be LOCAL to South Carolina Only
Will close to submissions on 05/14 at 5:00PM EST. Interview Process: 1 round, Virtual/Online Duration of the Contract: 12 months Possibility for Extension: Yes Work Location: Remote - Onsite during projects or at regular monthly/ quarterly intervals. Candidate Location: Candidate MUST be able to commute to the Columbia office as needed. (Resources must be local to South Carolina ONLY). Daily Duties / Responsibilities: This implementation assistance would include, but is not limited to:
- status reporting of operational support tasks and related work efforts.
- identifying metrics and key performance indicators (KPIs) of processes and their output.
- create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
- review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
- Monitor and Support deadlines, milestones and activities
- Apply change, risk and resource management
- Document all meetings attended, directives, and significant phone conversations.
- Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
- Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
- Responsible for tracking key project milestones and recommending adjustments to Project Managers
- Must possess extensive knowledge and expertise in the use of microsoft office tools.
Required Skills (rank in order of Importance):
- Excellent technical writing skills; Technical writing experience
- ability to create effective and clear process flows and similar diagrams in powerpoint or visio
Preferred Skills (rank in order of Importance):
- Simultaneously manage multiple reporting requirements
- strong schedule management and planning skills
- support regulatory compliance projects
- 5+ years of experience in technical writing
- Experience with technical SOP documentation and graphic creation in visio
Required Education/Certifications:
- bachelor's degree or an associate's degree with 2 years of experience
SOFT SKILLS:
- Excellent problem-solving ability
- Excellent team player
- Excellent communication (Written and verbal) skills
- ability to work at a high-volume and fast pace
- strong collaborator and strong ability to meet deadlines
- ability to identify, map, and support business processes.
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