Intake coordinator / case management
Job Title: Intake Coordinator / Case Management Company: ReWorks Solutions Location: Remote (South Africa - US Hours) Type: Full-Time Working Hours: Monday to Friday, 9 AM – 5 PM EST Key Responsibilities:
- Manage the new client intake process, ensuring all required information and documentation is collected and entered accurately.
- Provide case management support for existing clients, maintaining communication and ensuring cases progress smoothly.
- Communicate with clients and internal teams to resolve issues and answer questions.
- Handle conflict resolution and address client concerns with professionalism and empathy.
- Maintain accurate records and documentation within company systems.
- Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently.
- Ensure all case details and scheduling information are entered correctly to avoid operational disruptions.
- Manage multiple tasks simultaneously while meeting time-sensitive deadlines.
- Respond promptly to messages, requests, and updates from clients and team members.
- Highly detail-oriented with strong organizational skills.
- Experience in client-facing roles with strong communication abilities.
- Excellent problem-solving and conflict resolution skills.
- Strong people skills, empathy, and professionalism when interacting with a wide range of individuals.
- Ability to manage multiple tasks and changing priorities.
- Highly responsive and dependable with strong time management skills.
- Strong sense of accountability, responsibility, and work ethic.
- Ability to work both independently and collaboratively with internal teams.
- Software experience required: Rethink, Bolt, Slack, Google Workspace.
- Comfortable working U.S. hours.
- Remote work from home.
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