Senior Manager, Special Projects – Supply Chain Operations

Job Description:

• Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals.
• Build our data architecture and implement automated systems that transform operations from reactive to proactive
• Lead mission-critical projects:
• Develop clear roadmaps aligned with leadership vision and stakeholder needs
• Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
• Run focused stand-ups that maintain momentum and accountability
• Elevate operational performance:
• Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
• Solve complex operational challenges with innovative solutions
• Turn data into actionable insights that drive strategic decisions
• Create documentation that ensures knowledge transfer and sustainable implementation
• Validate new processes with methodical testing to guarantee flawless deployment

Requirements:

• 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments
• Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
• Hands-on experience with ERP systems (like NetSuite) and operational technology (like Pigment, SPS Commerce, and transportation management systems)
• Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutions
• A willingness and ability to cross-train and step into adjacent roles to ensure organizational stability and momentum
• Strong analytical skills for data-driven decision making
• Exceptional attention to detail and organizational abilities
• Clear communication skills that bridge departmental boundaries
• Comfort with ambiguity and a solutions-focused approach
• Experience creating effective SOPs and operational frameworks
• Bonus Points for:
• Experience with e-commerce fulfillment operations and refurbishment
• Knowledge of emerging operations technologies
• Track record in change management
• Background in sustainability initiatives

Benefits:

• Competitive Salary + Equity Package
• 401K matching
• Wellness, learning, and home-office budgets
• Health, Dental & Vision Medical Plans
• Tremendous autonomy to set the direction of your work
• Unlimited PTO
• Company holidays on the first Friday of every month (Except November & December)

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