Experienced Critical Power Field Technician – UPS Field Engineer

Job Description:

• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment.
• Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment.
• Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations.
• Customer relationship building – Provide excellent customer service and upsell products.
• Field troubleshooting calls from customers to a satisfactory resolution.
• Quickly respond to critical situations.
• Teach and mentor crew members on proper techniques for site work, troubleshooting, repair, and analyzing site data.
• Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies.
• Specific duties may vary or evolve over time based on business and client needs.

Requirements:

• Minimum of five (5) years serving in an OEM service environment in the critical power space -OR-
• Minimum of three (3) years serving in a third-party critical power field service or technical support role with a demonstrated progression in technical proficiency and capability.
• Prior military training in electronics or avionics (A School, AIT, etc.) preferred
• Good understanding of AC/DC electrical principles.
• Knowledge of test equipment operation, such as multi-meters, and battery test equipment
• Read and interpret electronics schematics with the ability to troubleshoot failures/faults to the component level.
• Understand and have experience enforcing compliance with FCC/FAA/EPA/OSHA regulations and standards.
• Outstanding work ethic, punctuality, trustworthiness, and reliability – you will set the pace as a senior UPS/ Critical Power Engineer.
• Good judgment with the ability to make timely and sound decisions within fast-paced changing priorities.

Benefits:

• health and life insurance
• 401k with employer match
• paid time off
• tuition reimbursement
• professional development courses and training
• performance and referral bonuses
• production incentives
• tool/equipment and fuel stipends
• company vehicle
• per diem
• flexible spending accounts
• HSA option
• paid vacation
• paid holidays

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