Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As an Experienced Customer Service Associate, you'll be the face of our brand, delivering exceptional service to our customers and patients while embodying the arenaflex values of kindness, empathy, and excellence. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading retail pharmacy chain dedicated to providing exceptional healthcare services and products to our communities. With a strong commitment to customer satisfaction, we're constantly innovating and improving our services to meet the evolving needs of our customers. As a valued member of our team, you'll have the opportunity to make a real difference in people's lives while growing your skills and career.

Key Responsibilities:

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Customer Experience

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. + Implement Company asset protection procedures to identify and minimize profit loss. + Ensure compliance with state and local laws regarding regulated products. + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Assist with separation of food items and product placement as specified by policies/procedures. + Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers. + Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.

Training & Personal Development

+ Attend training and complete PPLs requested by Manager or assigned by corporate. + Maintain a working knowledge of store systems and store equipment. + Be fluent in reading, writing, and speaking English (except in Puerto Rico). + Be willing to work flexible schedule, including evenings and weekend hours.

Essential Qualifications:

* High school diploma or equivalent required.

• Previous customer service experience in a retail or healthcare setting.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.

Preferred Qualifications:

* Previous experience in a retail pharmacy or healthcare setting.

• Knowledge of store systems and store equipment.
• Bilingual or multilingual skills.
• Experience with customer service software and technology.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment with multiple priorities.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits:

* Opportunities for career advancement and professional growth within arenaflex.

• Comprehensive training and development programs to enhance your skills and knowledge.
• Competitive salary and benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounts on arenaflex products and services.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• Our stores are designed to be welcoming and accessible to all customers, with a focus on providing exceptional customer service.
• We're passionate about giving back to our communities and supporting local organizations and initiatives.
• Our team members are our greatest asset, and we're committed to providing a safe and healthy work environment.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package, including medical, dental, and vision insurance.

• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Discounts on arenaflex products and services.
• Opportunities for career advancement and professional growth within arenaflex.

Conclusion:

If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! As an Experienced Customer Service Associate at arenaflex, you'll have the opportunity to make a real difference in people's lives while growing your skills and career. Apply now to join our team and become a part of the arenaflex family! Apply for this job