Airbnb is hiring: Staff Service Designer in Remote

Job Description:Lead service design efforts across major initiatives, from current-state mapping to future-state modeling, aligning stakeholders on where to intervene and how Collaborate with product managers, experience designers, operations experts, engineers, researchers, support, and policy to design coherent, multi-touchpoint experiences Design and facilitate workshops and other rituals to align stakeholders and develop a shared understanding of service challenges and opportunities Produce service blueprints, journey maps, process models, and frameworks that connect platform capabilities and offline experience delivery Build relationships with field and support teams to understand how services are actually delivered and where design can improve clarity, reliability, and quality Influence strategic decisions by identifying how roles, policies, and business processes affect the end-to-end experience Drive alignment and clarity in ambiguous spaces by zooming out to the system and helping teams prioritize with shared intent Contribute to evolving the craft of service design at Airbnb through practice excellence, collaboration, and evangelism Requirements:Bachelor's degree or equivalent combination of education and progressive experience 10+ years of experience in service design or systems-oriented experience design Deep fluency in service design methods, including journey mapping, blueprinting, experience prototyping, ecosystem modeling, facilitation, and storyboarding Experience designing and scaling services that rely on both digital tools and offline delivery, including operational teams, physical spaces, and human interactions Expert-level collaboration skills and ability to build shared understanding across business functions with diverse goals and vocabulary Proven ability to define service models and capability requirements that span product, operations, and business teams Confident leading through ambiguity and working at varying levels of abstraction, from high-level service strategy to front-line delivery mechanics Excellent visual, verbal, and written communication skills; compelling storytelling and stakeholder engagement Experience with 0→1 service launches, or leading major service transformation efforts spanning multiple business functions Benefits:Our job titles may span more than one career level The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits Apply tot his job Apply To this Job