Experienced Customer Service Representative - Overnights in Milwaukee, WI at arenaflex

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative - Overnights in Milwaukee, WI. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the company's continued growth and success.

About arenaflex

arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We are committed to providing our customers with the best possible service and products, and we are looking for talented individuals like you to join our team. Our company culture values teamwork, integrity, and customer satisfaction, and we offer a range of benefits and opportunities for growth and development.

Job Summary

As an Overnight Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with colleagues to resolve customer issues and provide exceptional service
• Stay up-to-date with arenaflex's products and services to provide accurate and helpful information to customers

Minimum Requirements

* High school diploma or equivalent

• Bachelor's degree preferred
• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers!

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

arenaflex is a drug-free workplace and an EEO/AA Employer/Vet/Disabled. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. Our company culture is built on teamwork, integrity, and customer satisfaction, and we offer a range of opportunities for growth and development.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our company culture values learning and innovation, and we encourage our employees to take ownership of their professional development.

Compensation, Perks, and Benefits

* Pay from $26 to $33 per hour with significant growth and earning potential!

• Includes $4 Shift Differential
• 4- or 5-day on-site schedules available, includes weekends

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

arenaflex

12355 Uline Way, Kenosha, WI 53144 Phone: [insert phone number] Email: [insert email]

Equal Employment Opportunity

arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to creating a workplace that is welcoming and inclusive for all employees. We value diversity and inclusion and are committed to recruiting and hiring the best talent from a diverse range of backgrounds.

Note:

arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. Apply for this job