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Customer Support Engineer (Philippines)

Work from home Full-time role Hiring

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place. Why Join Us? Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. Role Overview We are seeking a Customer Support Engineer based in Philippines to join our growing global team. You will work directly with customers, Technical Account Managers (TAMs), Solution Architects and Engineering teams to analyze, troubleshoot, and resolve issues. This position is a hands-on individual contributor role focused on delivering excellent technical support and customer outcomes. What You’ll Do Act as the first line of technical support for Oscilar’s customers. Analyze, triage, root cause, and resolve issues reported through the support system. Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues. Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. Debug API integrations to identify misconfigurations, errors, or product bugs. Maintain clear, timely, and professional communication with customers in Tagalog and English Document issue resolution steps and contribute to the internal knowledge base. Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues. Participate in an on-call rotation to support critical incidents. Required Qualifications 5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software. Strong technical skills in: Rest API integrations SQL (querying, debugging data issues) Python (basic scripting/debugging for issue replication or automation) Cloud Technologies Excellent problem-solving and troubleshooting ability. Strong written and spoken communication skills in English and Tagalog — able to explain complex issues clearly to customers. Customer-first and extreme ownership mindset with empathy and professionalism under pressure.

Preferred Qualifications

Background in risk management, fraud prevention, or AML systems. Familiarity with AI/ML SaaS platforms. Experience working with cloud-native products and monitoring/logging tools. Prior experience supporting customers in fast-growing startups. Speaking skills in other South East Asian languages - Thai, Tamil, Malaya, Bahasa etc Benefits and Other Perks: Compensation: Competitive salary and equity packages Development: Accelerated professional growth alongside industry leaders. Impact: Make the digital economy safer by protecting online transactions. Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk. Remote-first, collaborative culture with teammates in the US, Poland, and beyond. Opportunity to develop deep expertise in risk decisioning and customer support at scale. Apply To This Job

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Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career? Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!

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