Legal Collections Specialist, Client Account Specialist

Job Description:

• Serve as a primary point of contact for attorneys, legal assistants, and clients regarding accounts receivable and collections matters.
• Respond accurately and promptly to collection-related inquiries, ensuring timely resolution and client satisfaction.
• Partner with internal stakeholders, including management and finance teams, to address collection needs and mitigate financial risk.
• Manage and oversee assigned attorneys’ receivables portfolios, ensuring compliance with firm policies and financial objectives.
• Monitor delinquent accounts and at-risk inventory, providing regular reporting and insights to leadership.
• Proactively manage inventory by resolving aged invoices, credit balances, and aged unbilled work.
• Execute client outreach strategies using phone, email, and written correspondence to resolve delinquent accounts.

Requirements:

• Minimum of 3 years of experience in collections or accounts receivable environment within a law firm or professional services environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients, attorneys, and internal stakeholders while maintaining positive relationships.
• Highly self‑motivated professional with a strong sense of accountability and discretion.
• Strong working knowledge of accounting and accounts receivable functions.
• Demonstrated ability to manage multiple priorities with excellent organizational, Problem‑solving, and time management skills.
• Proven interpersonal skills with sound judgment and the ability to navigate sensitive client matters.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and some experience with accessing and reviewing invoice statuses with various ebilling platforms.

Benefits:

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

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