Experienced Full Stack Customer Care Specialist – Health Insurance Support and Resolution
At arenaflex, we're on a mission to revolutionize the way people interact with health insurance providers. As a dedicated and compassionate customer care specialist, you'll play a vital role in delivering exceptional service to our high-risk members, ensuring their needs are met, and their concerns are resolved. If you're a self-starter with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a leading health insurance provider committed to empowering individuals and families to achieve better health. Our team is driven by a shared vision of creating a more inclusive and equitable healthcare system. As a remote customer care specialist, you'll be part of a dynamic team that's passionate about making a difference in people's lives.
What We Offer
* A competitive salary of $19.04 per hour, with opportunities for growth and advancement
- A comprehensive benefits package, including health, dental, and vision plans, 401K, and life insurance
- 18 days of personal time off in the first year, plus 11 holidays and 2 wellness days per year
- A fully paid 12-week training program, with limited absences
- A flexible work environment, with the option to work from home
- Opportunities for professional development and growth, with a clear career path
Job Responsibilities
As a remote customer care specialist, you'll be responsible for:
- Providing exceptional customer service to high-risk members, ensuring their needs are met, and their concerns are resolved
- Reviewing member enrollment or claims history to ensure accuracy of billing and enrollment
- Utilizing the arenaflex Conversation Strategy to provide outstanding customer service and call resolution
- Researching and resolving service-related inquiries, meeting established expectations for quality, productivity, and timeliness
- Assisting members using probing questions and critical thinking to resolve their inquiry
Requirements
* 2 years of customer service experience or equivalent combination of education and experience
- 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
- High school diploma or equivalent
- High-speed stable internet with a router that has 2 ports and is no further than 10 feet away from workstation
- Ability to commit to a 12-week fully paid training program with limited absences
- Ability to use multiple systems while resolving/responding to customer inquiries and concerns via phone
- Sound problem-solving and decision-making skills, with the ability to resolve simple to complex issues
- Demonstrated empathy and compassion, with outstanding listening and communication skills
- Ability to work assigned shift between 8:00 AM-6:30 PM EST, with occasional nights, weekends, and holidays as business needs require
Preferred Qualifications
* Bilingual – Spanish or Creole
- Previous experience working with a health insurance company
Selection Process
Our selection process consists of four steps: 1. Application and resume review – please submit your most up-to-date resume and fill out the screening questions carefully 2. Video Interview – look for an email from Staffing with the link 3. Face-to-face video interview with some of our leaders in the Service Organization 4. Background screening
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job Apply for this job