Experienced Full Stack Data Analyst – Customer Success at arenaflex
Job Summary:
Join arenaflex, a pioneering company in the automotive industry, as a seasoned Data Analyst – Customer Success. As a key member of our Customer Success Analytics team, you will leverage your technical expertise to drive business growth, enhance customer satisfaction, and contribute to the development of our cutting-edge machine learning platform. This is a full-time, remote opportunity that offers a unique blend of technical challenges, professional growth, and a dynamic work environment.
About arenaflex:
arenaflex is revolutionizing the automotive industry by empowering connected vehicle makers to build safer, more intelligent, and personalized vehicles. Our end-to-end machine learning platform increases the accessibility and actionability of connected vehicle data for automakers and their partners and end-customers. As a diverse and motivated team, we are committed to solving the hardest problems in the automotive industry.
Key Responsibilities:
As a Data Analyst – Customer Success at arenaflex, your primary responsibilities will include:
- Providing technical support to Engagement Managers, answering analytics questions, and improving the code base
- Analyzing data to discover trends, root causes, anomalies, and other concerns to drive value for customers
- Validating customer concerns and developing solutions, responses, or recommendations
- Maintaining and improving data pipelines written in Python, ideally with experience using the Kedro framework
- Developing, monitoring, and iterating on production ML models (Machine Learning) as a plus and a huge differentiator
- Working with large amounts of data by writing and editing SQL queries
- Experience with time series data analysis on large amounts of data
- Automotive or telematics data experience a plus
Security and Privacy Responsibilities:
As a Data Analyst – Customer Success at arenaflex, you will be responsible for:
- Following our policy and procedure documents related to security and privacy
- Following the guidelines in the Employee Handbook
- Following the OWASP Top 10 guidelines when implementing and reviewing code
- Participating in new hire and annual training for security and privacy
- Treating data security and privacy as one of your primary job responsibilities
- Reporting Security Incidents you discover as bugs
- Getting approval from the Security Team before adding new 3rd party software to our codebase
- Explicitly considering security implications when doing PR reviews
Expertise and Skills:
To succeed in this role, you will need:
- 3-6 years of experience working as a full-time data analyst
- Proficiency in Python
- Comfortable exploring and answering questions with data and SQL
- Ability to analyze data, answer questions, and summarize results
- Experience owning a project from design to implementation
- Build analytic dashboards to help customers understand their data
- Experience with developing, monitoring, and iterating on production ML models (Machine Learning) a plus
- Automotive or telematics data experience a plus
Onboarding and Career Growth:
As a new member of our team, you will undergo a comprehensive onboarding process that includes:
- Learning about arenaflex's history and mission
- Getting to know every team member
- Understanding arenaflex's system architecture
- Deep dive into the nuances of vehicle data
- Attending our weekly company-wide meeting and engineering tech talk
As you progress in your role, you will have opportunities to:
- Understand the product roadmap and the pain-points of our customers
- Contribute new features to the product
- Refactor code, improve test coverage, or automate a manual process during an engineering hack day
- Be familiar with the day-to-day workflow of your peers
- Develop rapport with the customers that you support
Work Environment and Company Culture:
arenaflex offers a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning. As a remote team member, you will have the flexibility to work from anywhere while being part of a global community. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to creating a workplace that is diverse, equitable, and inclusive.
Compensation and Benefits:
arenaflex offers a competitive compensation package that includes:
- A salary that reflects your experience and qualifications
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
How to Apply:
If you are a motivated and experienced data analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job