Navigator/Advocate: Maine Health Insurance HelpLine

Consumers for Affordable Health Care (CAHC) is seeking a full-time (37.5 hours a week, mostly remote) HelpLine Advocate to help Maine people find and enroll in quality, affordable health care coverage and navigate other health coverage-related programs. The ideal candidate will be a compassionate advocate for consumers. They must be able to understand and navigate health coverage systems in Maine (MaineCare/MaineMarketplace) as well as safety-net programs such as Hospital Free Care, in a fast-paced online environment. This position is an opportunity to help people navigate the health system and access quality health care they can afford. Training will be provided, current Maine Enrollment Assisters preferred. CAHC’s offices are physically located in Augusta Maine. Depending on the candidate, many of the required job responsibilities may be performed remotely within the state of Maine. There are times, however, when staff will be required to report to the office. About Consumers for Affordable Health Care Consumers for Affordable Health Care (CAHC) is a nonprofit, nonpartisan organization whose mission is to advocate the right to quality, affordable health care for every Maine person. CAHC serves as Maine’s Health Insurance Consumer Assistance Program. The Consumer Assistance Program (CAP) runs a toll-free, statewide HelpLine that handles thousands of calls and emails each year from people who need assistance finding, enrolling in, or using quality, affordable health coverage. HelpLine staff also assist Mainers with understanding how to appeal a wrongful denial of coverage by their insurance company. Job Responsibilities This position reports to the Consumer Assistance Program Manager and is responsible for the following:

• Provides direct one-on-one assistance, basic coverage education and advocacy to consumers seeking help with their health coverage through our Consumer Assistance HelpLine via phone or email
• Provides detailed case follow up for complex HelpLine cases
• Assists with virtual and in-person enrollments, as needed
• Assists with outreach events and consumer education materials as needed
• Maintains accurate, up-to-date records of HelpLine and outreach activities
• Successful completion of training required to serve as a Certified Application Counselor in the State of Maine.
• Other tasks and projects as needed

Qualifications

CAHC is seeking candidates who are detail oriented, skilled at multitasking, self-motivated, and who are strong team players. You should have:

• A track record of working directly with clients or consumers, ideally in a social service or health benefits setting
• Excellent communications skills (oral and written); the ability to explain complicated rules and systems to the general public
• Capacity to complete multiple assignments, sometimes under tight time constraints, and to work independently
• A commitment to social justice and a passion for helping people get quality, affordable health care
• Ability to exercise strong critical thinking and problem-solving skills, both independently and as part of a team
• Experience working with a variety of technology platforms, including video conferencing, messaging and calling platforms, team collaboration tools and/or databases.

The successful candidate will have a bachelor’s degree in a related field or equivalent experience. Expertise in health coverage programs such as MaineCare, Affordable Care Act plans, processes and procedures, and safety-net programs preferred. Experience with Salesforce, and Microsoft Office are strong pluses. Individuals with experience in hospital billing or insurance companies are encouraged to apply. Salary and Benefits: Consumers for Affordable Health Care offers a competitive compensation and benefits package, including: paid employee health and dental coverage; a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee’s annual salary; a voluntary 403(b) retirement plan; and, generous paid vacation, sick, and personal time benefits. Anticipated salary is low to mid 40’s, dependent upon experience. CAHC is an Equal Opportunity Employer. We value diversity. We do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and expression, disability, age, ancestry, genetic information, whistleblower status, military/veteran status, an assertion of a right or claim under the Maine Workers’ Compensation Act or any other status protected by law. How to apply Applications should be received by May 20, 2026, but will be accepted until the suitable candidate is found. Please include a cover letter, résumé, and three (3) references with your application (references will not be contacted until after an initial interview). Apply online, send your application by email to Valérie McAuslin at [email protected] (noting “HelpLine Advocate Applicant” in the subject line) or mail it to Consumers for Affordable Health Care, P.O. Box 2490, Augusta, ME 04338. Apply To This Job