Hybrid B2B Customer Service Representative/Lead Qualifier

TTEC is hiring a Hybrid B2B Customer Service Representative (Lead Qualifier) in Tempe, AZ . This role focuses on engaging warm business leads through outbound calls to identify needs and support sales solutions that improve customer operations. Top requirements include at least 1 year of call center customer service experience, strong professional communication skills, and the ability to manage high-volume outbound calling across multiple systems. Hybrid work is based on performance after the training period. Training is in office in Tempe, AZ.

Compensation and Benefits

• Base pay starting at $18.50 per hour plus performance bonuses up to $1,000 monthly for top performers
• Hybrid work opportunity based on performance after training with a Monday-Friday schedule
• Paid time off, tuition reimbursement, and health and wellness incentives
• Career development support including coaching, training, and access to thousands of courses
• Inclusive, community-focused culture with opportunities for growth and advancement Requirements
• 1+ year of customer service experience in a call center or high-volume environment with outbound calling exposure
• High school diploma or equivalent with proficiency using multiple systems simultaneously
• Experience with outbound dialing systems and structured call workflows
• Strong verbal and written communication skills tailored to business-to-business interactions
• Ability to multitask, document accurately, and adapt in a fast-paced, evolving environment Key Responsibilities
• Conduct outbound calls to warm business leads using structured, customer-focused conversations
• Follow call flows, scripts, and quality standards while personalizing interactions
• Identify customer needs, document outcomes, and update records across multiple systems
• Collaborate with sales teams to ensure seamless lead handoffs and support solution alignment
• Maintain high-quality interactions while adapting to changing processes and priorities About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver more human, data-driven customer experiences. With a strong focus on innovation, AI, and customer engagement, TTEC supports organizations worldwide while fostering a diverse, inclusive culture where employees can grow and thrive.

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