Data Entry – Registered Pharmacy Technician Coordinator

Job Description:

• Must convey professional communication with physician offices at all times both orally and written.
• Understand the requirements for inbound image documents, including how the documents should be organized/attached in pharmacy management systems.
• Execute the required steps based upon inbound document type and program requirements for creating patient profiles and/or new referrals.
• When required, maintain answering of main pharmacy line and transfer inbound callers to correct extension based upon reported drug/program.
• Performs other duties as assigned.
• Responsible for proper communication and documentation of clarification requests and follow up, including documenting progress in Pathpoint Rx/ScriptMed.
• Answers and resolves internal inquiries within committed timeframes.
• Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests.
• Receives written prescription clarifications or refill requests and must verify that information is complete and accurate.
• Complies with all appropriates policies, procedures, safety rules and regulations.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues.

Requirements:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.
• Normally requires three (3) years of experience in a healthcare related call center environment, pharmacy physician's office or social service environment.
• Pharmacy technician active registration with the State Board of Pharmacy required.
• Strong oral and communication skills necessary.
• Computer literacy with MS Office application such as Outlook, Word, Excel, Access.
• Excellent written and oral communication skills.
• Strong time management, organization skills, initiative, professional demeanor and positive attitude.
• Attention to detail, quick study, self-motivated, proactive and the ability to work independently with a high degree of initiative.
• Active Pharmacy Technician registration according to the state board of pharmacy.

Benefits:

• Health insurance
• Dental care
• Vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Professional development opportunities
• Training programs
• Mentorship programs
• Employee resource groups
• Volunteer activities

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