Analyst, Fraud/Loss Prevention

Job Description:

• Complete order screening accurately and in a timely manner
• Identifying valid or fraudulent transactions
• Contacting customers via telephone to verify purchases
• Position does require regular inbound and outbound customer interaction via phone
• Identify and communicate potential process improvements in the fraud processes as needed
• Identify fraud patterns and communicate across team and to management
• Monitoring voicemail, e-mail, messages, and related information for support inquiries
• Maintain effective working relationships across internal and external departments, as necessary

Requirements:

• At least two or more years of full-time work experience
• Preferably with at least one year of experience in a customer service or call center role
• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
• Must have strong written and verbal communication skills
• Typing ability
• Professional telephone manner
• Must be detail oriented with strong analytical and organizational skills
• Extremely proactive and naturally inquisitive
• Ability to understand multiple systems and processes
• Ability to work effectively in a fast-paced, rapid changing environment
• Ability to work independently with little supervision
• Must be reliable, punctual, and have outstanding attendance
• Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays
• High school or equivalent needed
• Bachelor’s degree a plus

Benefits:

• Medical, vision, dental and mental health benefits for you and your family
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live
• Tuition reimbursement
• Student loan repayment
• Volunteer time off
• Crowdfunding match

Apply To This Job