Dental Front Desk
About the position Join our established and growing dental practice! We're seeking an experienced Front Desk professional to join our expanding team. Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area with over 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day. We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients. We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork. Team members can expect a stable, established dental practice group with local leadership, multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities, clear job responsibilities and performance expectations, competitive compensation based on role and experience, and supportive management and well-defined operational processes. Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.
Responsibilities
- Welcome and assist patients in a friendly, professional manner
- Manage phone calls, messages, and appointment scheduling
- Maintain accurate patient records and update systems as needed
- Support billing and insurance processes
- Ensure the front desk is clean, organized, and welcoming
- Deliver excellent customer service and resolve patient inquiries promptly
Requirements
- Minimum 1 year of dental front desk experience
- Knowledge of clinical dentistry, front office administration, NC Medicaid, dental insurance, billing, and collections
- Strong scheduling experience for patients and providers
- Exceptional customer service and multitasking skills
- A positive, professional, and team-oriented attitude
Nice-to-haves
- Dentrix experience
- Bilingual (English/Spanish) skills
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- medical
- life
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