Senior Sales Solutions Specialist - AI & CCaaS

Senior Sales Solutions Specialist - AI & CCaaS Department: Sales Employment Type: Full Time Location: United States Reporting To: Joshua Varela Description Sr. Sales Solutions Specialist - CCaaS & AI Preferred Location: East Coast (Remote) Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! What you can expect: We are looking for a talented, solution-selling individual with specialized experience in contact center sales. Someone who understands industry best practices, can partner with both direct sales account executives and channel executives to generate new opportunities and increase sales funnel. Primary goal is to upsell current customers and assist in closing potential customers. What you will be doing: Qualifying opportunities and help perform needs assessment, engaging with partner and technical resources Creating, delivering, and managing client presentations, proposals and supporting regular business reviews Utilizing winning, solution-selling techniques to establish value and effectively guide sales processes to close Partnering with sales Account Executives and Partner Sales Executives to upsell current customers and assist in closing potential customers Developing go-to-market strategies across various co-sell models (Intermedia Direct, Intermedia Channel Core and Advisor, Service Providers) Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and providing recommended solutions Delivering inspiring CCaaS and AI sales training sessions to drive channel and direct sellers activity What you will bring to the role: 5+ years of CCaaS Direct Sales experience Expertise in contact center management principals and ability to provide insights to end users Deep understanding of UCaaS and CCaaS vendors and their solution sets Strong grasp of solution and value-based selling, for both SMB and Enterprise applications Knowledge of Unified Communication & Contact Center in the carrier (service provider) space Superior verbal/written communication and listening skills; A must given the diverse roles and types this individual will engage with. Comfortable with trade show contributions and speaker duties Willingness and able to travel as needed (50% of the time) Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job