Experienced Senior Voice of the Customer Data Architect – Big Data Analytics & Survey Platform Development (Remote)
About arenaflex
Welcome to arenaflex, a global leader in delivering exceptional consumer experiences across more than 20 countries. For over a century, we've built our reputation on a foundation of trust, innovation, and an unwavering commitment to our customers. Every day, our team processes millions of customer interactions, surveys, and feedback points across our Consumer, Business, and Service Provider divisions. We believe that listening to our customers is not just a responsibility—it's the cornerstone of everything we do.
At arenaflex, we pride ourselves on fostering an environment where every colleague is seen, heard, and empowered to make a meaningful impact. Our culture emphasizes collaboration, integrity, and the relentless pursuit of excellence. When you join our team, you become part of a collective that's dedicated to shaping the future of customer experience through data-driven insights and innovative solutions.
The Opportunity: Senior Voice of the Customer Data Architect
We are currently seeking a highly skilled and motivated Senior Voice of the Customer Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) methodology. This is a remote position offering competitive compensation of $35/hour, with the flexibility to work from anywhere in select locations.
In this pivotal role, you will serve as a technical expert responsible for designing, building, and maintaining robust data architectures that power our customer feedback systems. You will work closely with product managers, process owners, business stakeholders, and technology teams to translate complex business requirements into scalable technical solutions. Your expertise will directly influence how arenaflex captures, processes, and acts upon customer feedback across multiple languages and global markets.
What You'll Do
As a Senior Voice of the Customer Data Architect at arenaflex, your core responsibilities will include:
- Designing and Implementing Data Solutions: Collaborate with application teams to define, build, and capture business requirements for our Voice of the Customer systems. You will architect scalable data solutions that integrate seamlessly with our existing infrastructure.
- Building Robust Data Architectures: Develop and maintain robust data model architectures to support high-quality data processing and standardized metric definitions. Your designs will ensure consistency and accuracy across all customer feedback channels.
- Leading Big Data Analytics Initiatives: Leverage transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative analytical solutions. You will ensure data quality and accuracy through intensive testing at variable and use-case levels.
- Driving Process Improvements: Provide technical guidance to enhance competencies and drive efficiency in computing programs using our massive data ecosystem. You will identify opportunities to optimize performance and streamline operations.
- Consumer Tale Analysis and Development: Lead consumer story analysis and elaboration, design and develop software programs, and create testing and automation tools that improve operational efficiency.
- Automating Manual Processes: Proactively identify and automate manual tasks to improve quality and efficiency across our Voice of the Customer processes.
- Cross-Functional Collaboration: Work closely with partners from various business units to prioritize, define, increase, and test data for various use cases as part of the VoC end-to-end methodology.
- Platform Integration: Support the improvement and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted through Qualtrics—our trusted survey vendor.
What We're Looking For
We're seeking candidates who bring a unique blend of technical expertise, business acumen, and collaborative spirit. The ideal candidate will have:
Essential Qualifications
- Technical Experience: A minimum of 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell Scripting languages. You should have proven experience in development launch management and troubleshooting for data-pushed tasks.
- Agile Methodology Knowledge: Familiarity with Agile methodologies of delivery in which small increments of a product are introduced at regular intervals to business groups. You should be comfortable working in fast-paced, iterative environments.
- Functional to Technical Translation: The ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Data Architecture Expertise: Strong experience in designing and building data model architectures that support high-volume data processing and standardized metric definitions.
- Big Data Technologies: Demonstrated proficiency in working with big data technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
Preferred Qualifications
- Experience with Qualtrics or similar survey platforms
- Knowledge of Cornerstone data integration
- Background in Voice of the Customer methodologies
- Experience working in multinational or cross-cultural teams
- Understanding of survey design and deployment across multiple languages
Skills and Competencies
To succeed in this role, you'll need to demonstrate the following skills and competencies:
- Technical Proficiency: Deep knowledge of big data technologies and the ability to work with complex data ecosystems.
- Analytical Thinking: Strong problem-solving skills with the ability to analyze data trends and provide actionable insights.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Collaboration: Proven ability to work effectively in cross-functional teams and build strong working relationships with business partners.
- Attention to Detail: Meticulous attention to data quality and accuracy, ensuring the integrity of our customer feedback systems.
- Innovation: A proactive approach to identifying improvement opportunities and implementing innovative solutions.
Career Growth and Development
At arenaflex, we believe in investing in our colleagues' growth and development. As part of our team, you'll have access to:
- Career Advancement Opportunities: Clear pathways for career progression within our global organization. Your contributions will be recognized and rewarded as you advance in your career.
- Professional Development: Access to comprehensive training and education programs designed to enhance your technical skills and professional capabilities.
- Mentorship: Opportunities to work with experienced mentors who will support your growth and help you navigate your career path.
- Exposure to Cutting-Edge Technologies: Hands-on experience with industry-leading technologies and platforms that will expand your technical expertise.
- Global Impact: The chance to work on projects that directly influence customer experiences millions of times each year across our global footprint.
Work Environment and Culture
At arenaflex, we've built a workplace culture that values integrity, collaboration, and belonging. Here's what you can expect:
- Inclusive Environment: A workplace where every person is seen, heard, and feels like they belong. We celebrate diversity and believe it strengthens our team.
- Flexible Work Model: We offer flexible working arrangements including hybrid, onsite, or virtual preparations depending on position and business needs. This is a remote-friendly position.
- Collaborative Culture: We work together as one united team, striving to uphold our organizational values and deliver first-class customer experiences every day.
- Integrity-First Approach: We do business with maximum integrity, ensuring ethical practices in everything we do.
- Wellbeing Support: We returned our colleagues and their loved ones with blessings and applications that support their holistic wellbeing. We prioritize their physical, monetary, and intellectual health through each stage of their career.
Compensation and Benefits
We offer a comprehensive benefits package designed to support your overall wellbeing and financial security:
- Competitive Compensation: $35/hour base salary with opportunities for overtime and additional compensation.
- Performance Bonuses: Bonus incentives that reward your contributions and performance.
- Financial Wellbeing and Retirement: Support for financial wellbeing and retirement planning to help you secure your future.
- Paid Parental Leave: Generous paid parental leave policies (depending on your location) to support you during important life moments.
- Health and Wellness Facilities: Free access to international on-site wellness facilities staffed with nurses and doctors (depending on location).
- Mental Health Support: Free and confidential counseling support through our Healthy Minds program to support your mental wellbeing.
- Career Development: Comprehensive career development and education opportunities to help you grow professionally.
Join Our Team
Are you ready to make a meaningful impact at a global organization that's transforming the way businesses listen to and serve their customers? Do you have the technical expertise and collaborative spirit to drive innovation in our Voice of the Customer methodology?
If you're passionate about data, analytics, and creating exceptional customer experiences, we invite you to apply for this exciting opportunity. At arenaflex, you'll work alongside talented colleagues who share your commitment to excellence and your desire to make a difference.
Join us and let's lead the way collectively. Together, we'll continue to set the standard for customer experience excellence across the globe.