[Remote] IT Asset Management Specialist

Note: The job is a remote job and is open to candidates in USA. CLEAResult is a company focused on leading the transition to a sustainable and carbon-neutral future. The IT Asset Management Specialist plays a crucial role in managing IT assets throughout their lifecycle, ensuring accurate records, provisioning equipment, and providing support to employees.

Responsibilities

• Track IT assets throughout the full lifecycle - from procurement to disposal - maintaining accurate, up-to-date records in ServiceNow
• Update the asset tracking system promptly with assignment changes, location updates, and status changes
• Maintain records of hardware specifications, warranties, and service agreements for all CLEAResult assets
• Conduct scheduled and ad hoc physical and virtual inventory counts at central and distributed stockroom locations
• Ensure accurate inventory levels to support timely end-user provisioning and prevent supply gaps
• Provision hardware and software (Windows and macOS) in support of employee onboarding
• Provide move support for large-scale site events, including office openings, closures, and remodels
• Coordinate inventory and equipment disposal between CLEAResult employees, locations, and approved recycling vendors
• Respond to and resolve ServiceNow tickets, documenting all support actions and resolution steps thoroughly
• Provide technical support to troubleshoot and resolve basic-to-intermediate hardware and software issues via phone or remote support tools
• Guide end users in the setup and use of standard hardware, software, and network resources
• Escalate recurring issues or hardware defect patterns to senior team members with clear, well-documented findings
• Document processes and procedures related to assigned ITAM responsibilities; update documentation as workflows change
• Contribute to the CLEAResult Knowledgebase to support self-service resolution and team knowledge-sharing
• Participate in after-hours on-call and respond to critical issues, incidents, or escalations, communicating with the appropriate senior technical staff
• May travel occasionally or as requested
• Perform other duties as assigned or apparent

Skills

• High School Diploma required
• 1–3 years of experience in IT asset management, IT operations, or a related support role
• Working knowledge of IT asset management concepts and technology lifecycle tracking practices
• Hands-on experience with hardware provisioning, imaging, and device deployment for Windows and macOS environments
• Familiarity with IT ticketing and ITSM platforms; ServiceNow ITAM experience preferred
• Basic understanding of hardware specifications, software licensing, and warranty or service agreement management
• Strong attention to detail and a consistent commitment to maintaining accurate asset records
• Comfortable using remote support tools for end-user troubleshooting and device setup
• Awareness of ITIL methodology and foundational IT service management principles
• Strong interpersonal skills and a customer-first mindset for delivering reliable, professional support to CLEAResult employees
• Able to communicate clearly with end users of varying technical backgrounds
• Resourceful, dependable, and collaborative—escalates issues effectively and keeps stakeholders informed throughout resolution
• Associate's or Bachelor's degree in Computer Science, Business, or a related field
• IAITAM CAMP (Certified Asset Management Professional) or CHAMP (Certified Hardware Asset Management Professional) preferred; not required at time of hire
• ITIL Foundation or CompTIA A+ certification preferred; not required
• Familiarity with IT ticketing and ITSM platforms; ServiceNow ITAM experience preferred

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Company Overview