[Remote] Associate Account Manager, Programmatic/DSP

Note: The job is a remote job and is open to candidates in USA. PulsePoint is a company focused on digital healthcare advertising solutions. They are seeking an Associate Account Manager who will support client accounts, assist with campaign operations, and learn the full campaign lifecycle while providing exceptional customer service to ensure client success.

Responsibilities

• Support Account Managers in day-to-day client communication and post-sale requests as you build your foundation
• Participate in client kick-off calls, campaign check-ins, and business reviews, stepping into a lead role as your confidence and experience grow
• Proactively identify client needs and bring forward tailored recommendations to drive campaign success
• Take on direct client ownership as readiness and business need align
• Assist with pixel coordination, asset gathering, and campaign launch checklists
• Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance against client KPIs
• Support monthly campaign and Salesforce audits (QA of 1P and 3P delivery, restriction compliance, and data accuracy)
• Learn to identify and communicate platform, reporting, and data discrepancies to internal teams and clients
• Build familiarity with LIFE Report Builder, Tableau, DCM, and other analytics platforms
• Assist in generating and scheduling campaign and NPI-level reporting per client requirements
• Develop the ability to troubleshoot reporting discrepancies and escalate with context
• Support monthly billing workflows including pulling delivery data and reconciling against IOs
• Learn Salesforce opportunity and line item management as a foundation for future account ownership
• Assist with DUAs, FIAs, TPAs, and legal paperwork as needed
• Sit embedded with Campaign Management, Platform Solutions, Data Analytics, and Operations: learning how each team contributes to campaign success
• Participate in product release testing and surface client feedback via BRAIN tickets as you develop product fluency
• Build a thorough understanding of the PulsePoint product suite to support upsell and cross-sell opportunities over time

Skills

• 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role
• Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager at a digital vendor or media agency are a strong fit
• Some exposure to programmatic advertising: DSP platforms (TTD, DCM/CM360), verification tools (DoubleVerify, IAS), or insertion order management
• Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics
• Comfort working in Salesforce or similar CRM tools is a plus
• Eager to learn: you come in ready to absorb, ask questions, and grow fast
• Detail-oriented with strong organizational skills across multiple workstreams
• Clear communicator who can translate complex topics for different audiences
• Resourceful and independent: you find answers before asking and come with solutions, not just problems
• Collaborative by default: you thrive working across teams and functions
• Curiosity about AI: you are actively exploring how AI tools can make you more effective and are eager to bring that mindset into a fast-moving environment
• BA/BS in Business, Advertising, Marketing, or a related field preferred but not required
• Healthcare/pharma industry experience is a plus, not a requirement
• Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting on the job

Benefits

• Comprehensive healthcare: medical, dental, and vision options; 100%-paid life and disability insurance
• 401(k) match
• Generous paid vacation and sick time
• Paid parental leave and adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Group volunteer opportunities and team events
• Referral bonus program
• Bonus eligibility and incentive plans unlock as you progress through the Rocket Program

Company Overview

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