Customer Service Representative – Hybrid Role Supporting Payments, Utility Account Management & Community Services in Denton, TX

Why Join arenaflex?

arenaflex is a forward‑thinking public‑service organization dedicated to delivering reliable utility and waste‑management solutions to the residents and businesses of Denton, TX. Our mission is to combine community‑focused values with cutting‑edge technology, creating a seamless experience for every customer who interacts with us. As a member of the arenaflex team, you’ll be part of a culture that prizes inclusivity, collaboration, and fiscal responsibility while making a tangible difference in the daily lives of thousands of people.

Position Overview

We are seeking a dynamic, customer‑oriented Customer Service Representative to serve as the front line of communication for arenaflex’s diverse clientele. This hybrid role blends in‑office and remote work, allowing you to engage with customers via phone, email, and face‑to‑face interactions while handling payments, utility account requests, and solid‑waste service inquiries. The ideal candidate thrives in a fast‑paced environment, demonstrates impeccable cash‑handling integrity, and possesses the interpersonal finesse to turn routine inquiries into positive experiences.

Key Responsibilities

• High‑Volume Call Management: Answer and route a heavy stream of inbound calls for all arenaflex departments, ensuring each caller receives prompt, courteous assistance.
• Multi‑Channel Support: Deliver consistent service across phone, email, web portal, and in‑person interactions, accurately documenting each contact in arenaflex’s CRM system.
• Payment Processing & Cash Handling: Accept, post, and reconcile drop‑box and electronic payments; balance cash drawers daily; prepare bank deposits in compliance with arenaflex’s financial policies.
• Utility Account Management: Process account connections, disconnections, transfers, and billing adjustments; calculate rates, generate payment arrangements, and update customer records.
• Commercial Account Setup: Verify Tax Identification Numbers, establish new commercial accounts, and ensure all regulatory documentation is complete.
• Solid Waste Services: Explain waste‑collection options, calculate associated fees, draft service contracts, generate work orders, and maintain organized contract files.
• Water Leak Coordination: Log, track, and file water‑leak adjustment requests, collaborating with field teams to expedite resolutions.
• Back‑Office Project Support: Assist with departmental projects, data‑entry tasks, and special assignments as needed, providing reliable backup for senior representatives.
• Team Collaboration: Mentor peers on procedural questions, troubleshoot escalated issues, and serve as a backup for the Customer Service Rep II during absences.
• Compliance & Documentation: Maintain accurate records, adhere to arenaflex’s internal cash‑handling policies, and ensure all actions meet quality‑assurance standards.

Essential Qualifications

• High school diploma or equivalent (GED acceptable).
• Minimum of one (1) year of direct customer‑service experience in a call‑center or public‑service environment.
• At least six (6) months of cash‑handling experience, demonstrating accuracy and trustworthiness.
• Proficiency with Microsoft Office 365 and familiarity with web‑based CRM or billing platforms.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and courteously.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Basic knowledge of applicable laws, regulations, and arenaflex policies governing utility services and financial transactions.

Preferred Qualifications & Additional Assets

• Associate’s degree or coursework in business administration, public administration, or a related field.
• Experience with utility billing systems, solid‑waste management software, or municipal service platforms.
• Certification in conflict resolution, customer‑service excellence, or cash‑handling best practices.
• Bilingual proficiency (English/Spanish) to serve a broader segment of the community.
• Prior experience working in a hybrid or remote environment, demonstrating self‑discipline and reliable internet connectivity.

Core Skills & Competencies

• Problem Solving: Ability to identify moderate issues, propose practical solutions, and follow through to resolution.
• Interpersonal Tact: Use patience, empathy, and professionalism when handling difficult or stressful situations.
• Organizational Acumen: Keep meticulous records, file contracts systematically, and manage cash‑handling documentation with zero errors.
• Adaptability: Flexibly adjust to shifting priorities, new software tools, and evolving service protocols.
• Team Orientation: Contribute to a collaborative environment, sharing knowledge and supporting colleagues.
• Ethical Conduct: Maintain confidentiality, uphold integrity in financial transactions, and adhere to arenaflex’s code of conduct.

Work Environment & Culture at arenaflex

Our team operates from a modern, ergonomically designed office in Denton, TX, with the flexibility to work from home up to 90 % of scheduled hours, pending supervisor approval. Whether you’re seated at a desk or logging in from a remote workspace, you’ll have access to the same robust tools, secure virtual network, and supportive leadership.

arenaflex’s core values—Inclusive, Collaborative, Service‑Oriented, Strategically Focused, and Fiscally Responsible—shape every interaction. We celebrate diversity, encourage open dialogue, and invest in continuous learning. Employees enjoy regular team‑building events, recognition programs, and a transparent feedback loop that empowers personal and professional growth.

Compensation, Perks & Benefits

• Competitive hourly wage with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer matching contributions.
• Paid time off, holidays, and sick leave to support work‑life balance.
• Professional development stipend for certifications, workshops, or tuition reimbursement.
• Employee assistance program (EAP) offering counseling, financial advice, and wellness resources.
• Flexible scheduling and hybrid work model to accommodate personal commitments.
• Uniforms and necessary office equipment provided at no cost to the employee.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Customer Service Representative, you will have clear pathways to advance into senior support roles, supervisory positions, or specialized departments such as Billing Analysis, Revenue Management, or Community Outreach. Ongoing training modules, mentorship programs, and cross‑departmental projects ensure you acquire the skills needed for upward mobility.

Physical & Safety Requirements

• Valid Texas Class “C” driver’s license and state‑required automobile liability insurance (to be obtained within 90 days of hire).
• Ability to lift and carry items under 10 lb, perform repetitive hand motions (keyboarding, mouse use), and sit or stand for extended periods.
• Compliance with arenaflex’s safety protocols, including preventive equipment maintenance and reporting of unsafe conditions.
• Pass a pre‑employment drug test, background check, and verification of social security number.

Application Process

If you are ready to bring your customer‑service expertise to a purpose‑driven organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and values described above. arenaflex reviews applications on a rolling basis and will contact qualified candidates for an initial interview.

Apply Job!

Join arenaflex – Make an Impact Every Day

At arenaflex, every interaction matters. By joining our team, you become a trusted voice for the community, helping residents and businesses navigate essential services with confidence and ease. We look forward to welcoming a dedicated professional who shares our commitment to service excellence, integrity, and continuous improvement.